Career Radar IT roles · Poland
#63 by score · #63 editorially · IT Operations and Support

IT Support / Helpdesk (L1)

Tier 4 · Under pressureAI risk: highMixed42 offers on SOLID.Jobs

Chatbots take over tickets; the classic entry path is narrowing

Overall scoreDerived
2.57/ 10
#63 of 63 by score with the default weights. #63 in the editorial ranking.
  • Salary 30% × 1.20.37
  • AI resistance 35% × 2.00.70
  • Demand 20% × 4.00.80
  • Remote work 10% × 5.00.50
  • Low stress 5% × 4.00.20

Salary, k PLN per month

Estimate
051015202530Estimate≈5–8Market B2B8.4–15.8 · 14 offersMarket employment7.3–9.7 · 19 offers

estimate MID → SENIORmarket: middle half of offersmidpoint, medianjunior (derived)

Range MID → SENIOR
≈5–8
Range midpoint
≈6.5
Junior Derived
≈3.3
Take-home, employment (UoP) Derived
≈4.4
Take-home, B2B flat-rate tax Derived
≈5.3

NOTE: this is NOT a junior salary! The bottom of the range = MID level (or just promoted from junior). The top of the range = an experienced SENIOR. Staff/principal/architect levels can earn above it.

Easiest transitions

Estimate
Administrator ITSysAdminSOC L1

2-3 roles with the shortest path from this one (overlapping skills)

Key certifications

Estimate
CompTIA A+ITIL FoundationMD-102

Scores 1–10

Estimate
  • AI resistance2/10
    10 = rides the AI wave, 1 = highly automatable
  • Demand4/10
    10 = acute shortage of specialists, 1 = shrinking market
  • Remote work5/10
    10 = fully remote is the norm, 1 = mostly on-site
  • Stress6/10
    10 = heavy on-call / shifts / pressure, 1 = calm
  • Entry barrier2/10
    10 = years of prerequisites, 1 = open to beginners
  • Prestige2/10
    10 = elite reputation in the industry, 1 = underrated role; a subjective view of the title among engineers - informational, not part of the Score formula

The market in job ads

From job ads SOLID.Jobs · 30/10/2026
42offers · 26 employers
10.8kB2B median · 8.4–15.8k
8.2kemployment median · 19 offers
38%remote · 19% hybrid

Most common stack

  • Customer support
  • Troubleshooting
  • Windows
  • CRM
  • Service desk
  • Active Directory
  • MS Excel
  • MS Office
  • Computer literacy
  • Incident Management
  • Linux
  • SMB

requirednice to have% of this role's offers

Experience level

Junior 14%Regular 81%Senior 5%

5225 Q13825 Q23225 Q31525 Q41326 Q18026 Q25226 Q3826 Q4
Offers per quarter in Support · hollow dot = quarter in progress

Matching: 26 by title, 16 by category. Pay is the midpoint of each offer's range in PLN per month (B2B net, employment gross); the median and the band holding the middle half of offers are shown.